FREQUENTLY ASKED QUESTIONS
Where do I buy tickets?
You can purchase tickets in person at the theater between our operating hours; 15 before the first showtime starts until 15 minutes after the last showtime ends.
Our operating hours are approximately from 1 pm to 7 pm Monday through Friday and from 11:30 am to 7 pm on Saturday and Sunday.
You can also purchase tickets online here. Tickets are not available online within two hours of the movie start time.
How do I rent a theater?
We rent theaters Monday through Thursday for birthday parties, corporate events, live streaming, and more. To rent a theater, please email us with your top three dates, times, and approximate group count at
How do I donate?
The generosity of our community allows us to thrive during uncertain times in the movie industry. In addition to hosting daily screenings of the best independent, art house, and documentary films in our theater in Historic Downtown Monterey, we offer youth filmmaking workshops, film festivals, and host field trips on-site. Your donation makes a huge difference in our ability to spread the joy of film and storytelling throughout Monterey County. For more information, visit our Donate Page or donate directly to our work here.
When do you switch your films?
We open new films on Fridays. To stay informed of our new and upcoming films, sign up for our newsletter here.
How do you choose your films?
We work closely with our film booker to identify the best possible films based on quality, customer input, and historic data. Is there something you would love to see playing at the Osio Theater? Drop us a line at
How do I become a member?
Memberships support our ability to bring independent film to Monterey County. Click here to learn more about our tiers and to sign up.
Why do I have to select my seat?
Due to our small theater size, we offer reserved seating so that you know exactly what seats are available before you even step into the theater. Selecting a seat offers you an opportunity to take your time prior to your movie start time because your seat is already reserved and waiting for you!
Why aren't you open later?
We take our job of being good stewards of your donations very seriously. In order to best meet the demands of operating the theater and serving customers while limiting associated payroll costs, it is not feasible to extend our operating hours for showtimes that are not busy.
Why don't you answer your phones? Why don’t you respond to emails right away?
We take our job of being good stewards of your donations very seriously. In order to best meet the demands of operating the theater and serving customers while limiting associated payroll costs, it is not feasible for a single person to stay in our office to answer incoming calls. If you need to ask us a question, please email us at and we will get back to you during operating hours.
Why are you nonprofit? Why should I be a member?
When you buy a ticket, 50% goes to pay the distributor for rights to screen the movie. The other half goes toward the remainder of our costs (our wonderful staff, projection costs, utilities, building maintenance, etc.). These sales only cover part of what it costs to operate the theater. Membership and donations are what keep our theater running and allow us to bring you great programs and keep the doors open. When you donate or purchase a sustaining membership, we retain 100% of your support and invest it all into our theater experience and educational programs.
Membership and donations support artistic freedom. Your support gives us important financial stability and the means to make programming choices independent of any commercial means or point of view. It allows us to take more risks and show a wider variety of movies.
In addition to creating a sustainable theater experience, your donation and memberships directly support or educational program. Our educational program brings tools and resources to youth throughout Monterey County to empower them to tell their own stories through film.
I’ve seen the movies you have already. Why are you still playing the same films?
When we book a film, we enter a partnership with the film’s distributor to show it. In some cases, certain distributors may require us to show the film several times a day for a minimum number of weeks.
We work hard to find the perfect balance between keeping our distributors happy so we have access to the best films and keeping our mix of films fresh for our members and patrons. This is especially hard during the holiday and awards seasons when there are so many popular films available. If we could swap more frequently, believe us, we would.
Why did that movie play for only one week?
We try to play a movie for more than one week to give as many people as possible the opportunity to see it. However, some of our films, even though they may be exceptional and critically-acclaimed, appeal to a limited audience and we can only give them a short run. The best way to support a film and encourage a longer run is by seeing it opening weekend. Sometimes we must limit runs of worthy films to make room for others.
Why aren’t the movies or showtimes for next week listed yet?
Movie theaters set their schedules on Mondays based on how they performed the prior weekend.
The best way to stay on top of our weekly film changes is to sign up for our weekly email newsletter here.
Any other questions?
Let us know by emailing us at email@example.com.